Product: Richmond American Homes Customer Care Clear all filters (0 of 10 reviews match)
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We had a new home built and moved in July 5th.No repairs were done from walk thru. The house was a disaster. Walls needed to be painted, screws out of locks windows not closing and doors all cracked and chipped. My floor was all chipped and my cabinets were not...
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Anonymous
Anonymous

Worst experience ever, Don’t buy from these Idiots!!!Thousands of dollars in damage to my new home because of careless Hacks, The Super on the Job is a liar and should work at...

3.6
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Richmond American Homes Customer Care
#1120039
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We were not approved for financing, they are refusing to give us our down payment back.They will not return any phone calls. Then they tried to get us to esign a document FORFEITING our down payment citing it was "FAILURE TO COMPLY". It was even cosigned by a sales guy...
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Richmond American Homes Customer Care
I didn't like
  • Lack of communication
#1104507
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Buyers DO NOT buy your dream home from Richmond American Homes. The Sales person who promised us a dream home with their Home Care Service Person. It is now a nightmare for us.It has been almost more than a year since we moved into our home and still waiting on a...
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1.0
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Richmond American Homes Customer Care
I didn't like
  • Lack of communication
#1030732
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Richmond American Homes Customer Care Review

Terrible experience with them living in our house almost 2 years still have not had stuff fixed. Brantner Village Thorton Colorado. Tom Z. president of Richmond American homes. All he does is tell lies. We have went through five warranty people and none of them have helped us out.
1.0
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Warranty
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Richmond American Homes Customer Care
#1006244
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We bought a Richmond house in Crystal Valley, Castle Rock and they have lied right to your face over and over again.If you buy a house from them {don't), they will tell you at the closing they will fix issues you come across after moving in at the 2 week, 4 week and...
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Anonymous
ANONYMOUS

i HAVE THE SAME OPINION AS YOU. RICHMOND AMERICAN HOMES HAVE HORRIBLE CUSTOMER SERVICE WHEN IT COMES TO THEIR 1 YEAR WARRANTY. OUR 30 DAY WALK THROUGH WAS CLOSE TO 70 DAYS, OU...

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Richmond American Homes Customer Care
I didn't like
  • Being lied to every step of the way
#994661
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We were in the process of purchasing a RAH home when a buyer backed out and we wanted to change lots.We were willing to pay for all of the upgrades that the previous two people had chosen without complaint. They came back and wanted to include ALL of the price...
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1.0
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Richmond American Homes Customer Care
#913031
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Richmond American Homes Customer Care Review

They pass the buck, they said they don't receive written letters, emails, phone calls or text messages. You set a time to sit at home waiting for trades to do punchlist and no one shows up. No transition from construction to customer care.
1.0
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Customer service
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Richmond American Homes Customer Care
#797582
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We have a Richmond American Home built from November 2006. It is 3yr 3mo old and Richmond American (RAH) couldn't care less about customer service. We have a tall kitchen cabinet that holds our oven and microwave that is pulling away from the wall. Because the...
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Anonymous
A***in

They kept our deposit when we exercised our contingency to get out of the contract. Not a good company to deal with.

Anonymous
***cerned

You figure with the amount of money they made off all of us in the \"boom\" they could take care of their homeowners. Their landscaping is minimal and quality of construction ...

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Richmond American Homes Customer Care
#169916
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The WORSt home I had ever had built. We had problems with plumbing, wiring, landscaping, flooring, etc. We have lived in this new house for three months........and still continue to have problems...yet Richmond does not care.....once they close on your house and get...
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Richmond American Homes Customer Care
#124479
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I bought my home in Ashburn, Virginia in the Ashbrook community in May of 2005. I recently had a problem with my home that was not discovered during the warrenty period. My guest bathroom which my wife and I use very infrequently leaked through the ceiling below it...
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Richmond American Homes Customer Care
#120233
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