Richmond American Homes

AbOn September 2022 I purchase a new home from Richmond American Homes in Deland Florida at seasons at River chase community. We noticed on April 2023 that our vinyl floors had several huge gashes on them, we called warranty they came and assessed the damage and when it was time to replace the floor we noticed a bigger issue, there was water under the vinyl planks near the back sliding door of the house.

So for the next five months my home looked like a construction zone and our quality of life was severely affected. To make matters worse when the flooring was removed we noticed that there was improper installation that occurred since the vinyl floor was completely missing visqueen in certain areas. Month after month we were told that the water intrusion will be fixed and unfortunately month after month water kept coming in, it got to the point where warranty wouldnt respond back to us for days and it almost felt as though we were bothering them. Eventually Jeff VP of construction got involved to help resolve the problem and still the water kept coming in.

At this point and till this day I feel as if my home is defective, Jeff made a lot of promises he didnt keep tarnishing your companies name in the process. It took about 6 months and a 10x16 lanai to stop the water from coming into my home. But till this day I dont feel comfortable using my whose on my sliding back door do to feer that water may still get in. At this time Tyler was no longer with your company and Ashley Bella Flores took his place.

The majority of every ticket placed on my home was literally recalled cause of the lack of communication between warranty and poor workmanship. Ashley came late to this disaster but that does not excuse her for her tardy and nonexistent responses. I have weeks of texts and calls that go without a single response from Ashley, this only adds to me and my wifes frustration with your company. To add insult to injury during the time they were building the lanai areas of my grass got damage do to the heavy traffic and in the process the construction crew left a huge piece of concrete in the middle of my yard.

We called several times to come get that stuff fixed, and that took forever to happen, however, without notice one day some guy is in my yard unannounced literally trespassing and to my wifes surprise its the sod guy. I blame that on Ashley for not communicating with us that the sod was going to be replaced, this couldve turned out bad for that guy in yard. Ashley shouldve scheduled this properly and we coul couldve showed him the small areas that we were concerned about instead the gentleman had already destroyed a huge portion of my healthy grass to replace it with hay. Me and my wife have called/texted Ashley at least 10 times without a single response to complaint about this.

To further complicate things the process of replacing the floors took so long that unfortunately the color does not match. I paid additional money for this flooring as was an upgrade and now it doesnt match, what shouldve taken place is to have the entire first floor replaced with the current shade that is available, bare minimum my money should be returned for the flooring if redoing the entire first floor wasnt an option.

Ive never had such a bad /atrocious experience in my life especially dealing with such an important investment. Something must be done to correct this!

Never buy from this builder! This has been the worst customer service I have ever had with a company.

A ruined first time home buying experience which will forever leave a bitter taste left behind. I will never recommend anyone to purchase a home from Richmond American. I have waited a long time to make any reviews but its time to air dirty laundry.
To start, the appraisal came in under cost of the home thus requiring me to obtain a separate appraisal and complete another application and loan from a different lender. I felt like at this point I was being purposely forced out so they could sell the home to someone else for more money but I moved forward.

The home closed at the end of December 2021 and I could not move in because it was uninhabitable.
Among all of cosmetic issues the water heater was not even hooked up. How the county inspector signed off on this is still a good question. I never had the second to last walkthrough noting all of the defects and instead a quick and crude walkthrough was done at the end. I later had to do my own walkthrough for deficiencies that still have not been fixed to this day in 2023.
The last foreman or superintendent (which changed during the build) removed all of my tape and only made minimal corrections to what I found.

I do have a 20 plus minute video showing what was done and not done. To make matters worse he left a half burnt cigar on my kitchen island. After putting my foot down multiple times the finally made enough corrections for me to move in (3 weeks after close).
A list still remained and I understood due to material and labor shortages it would take some time. I was and have been completely patient.

I am now on my fourth warranty coordinator. It took 6 months for me to get the correct garage doors installed. I had to take time off of work to allow the garage door company access for install. The doors were left un painted until I complained enough to have at least one of them done.

The excuse for them not painting the front door was that one of my vehicles was in the way which could have been easily covered.
In the mean time I have been fined by the HOA for the door being unpainted and Im supposed to submit a request for approval to paint it. The warranty coordinator informed me that they do not work with the HOA or will not reimburse me for the fine. Now its my responsibility to apply for forgiveness of something thats not even my fault.
The grading was off leaving a massive pool of water on the west side of the property. It took months to get that fixed.

One of the excuses: they said I had a lock on the gate which I absolutely did not. The fill dirt that was brought in was full of nasty construction debris, rocks, and trash. The next issue with it: my yard is now covered in weeds I did not have before. And after all of that the water still pools in the same spot.
My cabinet and flooring defects are still yet to be taken care of.

Some of the issues have been fixed and I dont need to mention all of them because most people have probably put them here already.

I could go on and on with this situation but I think this is enough said to give a wise person the intuition to stay away. Simply put if you want a bad experience go with Richmond, they will certainly take care of you on that point.
Garth Johnson, Lot 10 in Seasons at Riverside, Litchfield Park AZ.

We suppose to close on a house November 14 of 2022

Didn't till December 30 of 2022

But sins than not even one item was fixed and everyone just either ignoring us or have some kind of excuses.

Trying again to get someone's attention.

So far, no luck; just many promises.

Were we all people who said to contact them if we needed anything?

We just want this house we purchased to be fixed. We paid for a new, finished house, but seven months later, not even one item is complete.

I know someone is going to say that we tried to contact them, but they did not respond, or that we made appointments, but they were not in the house.

First of all, we have jobs, and we can't take every other day off just to sit all day in a house and apartment be canceled for whatever reason, like we couldn't make it, or we don't have parts, or have to come back next time, or this item is not on my list to be fixed, need a new PO, or appointments end of a day.

Let me ask anyone who will read this email: can any of you take that many days off? Would your employer allow that? Would you be okay with losing pay for that day?

We had the house vacant, so items could be fixed. We paid rent and the mortgage at the same time.

We are losing so much money because of the unfinished house.

We were promised by the salesperson and the construction supervisor that the house would be finished before we moved in and that there may be a few small items that would need to be repaired, but that's not the case.

Who's going to reimburse us for the money we're losing for not going to work?

Who's going to clean house after every one of your vendors leaves a mess?

And if nobody cares about it, or that's all your plan, so people get tired of dealing with Richmond American homes and fix everything themselves, just tell us.

If no one can address our house issues, return our money and take this house back

40430 w. Haley Dr.

Maricopa, AZ 85138

basically to fix but it wont match and it still wont be perfect. How do I get penalized for your mistakes?

John assured us our concerns would be addressed but honestly no one seems to be men our women if their word. Then Im this visit we hear we are waiting on drywall so we dont know when we will get to closing but even once drywall is in it will be another 50-60 before you can even close. During this time we continue to do everything we are required to do but met with resistance the whole though. Lets also not forget that during this time frame I called Richmond and spoke to operator #19 to address my complaints and I was met with another lie that someone would call me back.

It never happened. Just like a lot of promises Richmond makes. Here we are almost 10 months into a home building process that we lied to would only take 6 months with 7 months at the latest. During these months my lender trying contacting your company so they could fulfill their duties as the lender and got nothing but the runaround just like I have.

Trying to lie and say we havent been in compliance which we have trying to raise the pricing of the property to get more money out of us. Attempting to terminate our contract with no grounds to do so all so you can sell the property for more money. Now a month before we are supposed to close they now have switched the color scheme of our home. When we meet with Jennifer we selected color scheme 1 which was coastal Sage the body of the house.

I just recently found out a few days ago they changed their color schemes and that Jennifer had us selecting from an old selection. So now our house is gray. Which even based on the new color scheme is no where near the actually citing in the house. Which by the way we came by the house and saw this incorrect color on our home my husband asked the super and we were told oh its because of the change in manufacturer and sometimes the colors are slightly off well newsflash our house its just slightly off its in another color.

Sage is a green we have a gray home. Please someone explain this and to be told Im not sure if anything can be done. This has been the worse experience Ive ever had. The most frustrating part is to be lied to in your face after being my concerns to the forefront because I read reviews and I regret not heading the word of those that had less that pleasurable experiences before me.

However, Id hate for anyone to go through what Ive gone through so far or worse. Another fun fact I find it rather interesting that people who work for Richmond homes wont even build with them. That should say ALOT. Not to mention I showed my new salesperson the contract that shows the discrepancy in my color scheme.

Its funny because the offer set color schemes and what on my contract isnt even one they offer together which is a clear indication they screwed up but instead they wont take accountability, responsibility and lack integrity. On top of that my sales person Dalia said from her own mouth my house looks more like a gray and not sage.

These people are the WORSE. DONT WASTE YOUR TIME.

My sales agent at the Dixon location (Sutton at Parklane) was unprofessional, she was rarely at the office and didnt respond to my emails. I had my attorney write a demand letter request a new sales agent and even even after that she continued to contact me disregarding my request.

At one point during the buying process, the loan officer had disqualified me due to the high interest rate. So I request for my earnest deposit and no one was responding to me. At some point even the loan officer stopped replying to my emails. I am still awaiting for my holding deposit.

My work colleague told me of some of the issues he was having at the branch but ignored his advice.

Please be cautious as the sales agents at this branch are not in for your best interest. They just want your money