Richmond American Homes Reviews

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Violation of federal laws

Richmond American Homes - Violation of federal laws
Richmond American Homes - Violation of federal laws
Richmond American Homes - Violation of federal laws
Richmond American Homes - Violation of federal laws
Today the excavators for Richmond American Homes in Casa Grande bulldozed over the protected nests of the burrowing owls. They had assured the local government that they would relocate the owls. They did not. There are pictures, and witnesses to the slaughter of at least one of these owls. How can anyone dare do business with anyone who violates federal, state and local laws and kills rather than relocate. The Feds have been notified.

User's recommendation: never do business with them.

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ID
#2110164 Review #2110164 is a subjective opinion of poster.
Preferred solution
admit to Federal Wildlife Protection Agency what you did and make a very generous donation to the wildlife groups who try to save these owls -
We signed paperwork in September 2020 for a estimated completion of Feb 2021. It is now going to be June, we have been delayed and told different dates 4-5 times now. I can see delays happening, but this is just rediculous. We have seen there progress and it has...
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ID
#2575136 Review #2575136 is a subjective opinion of poster.
Location
Vacaville, California

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I purchased my home from Richmond America in August 2020, and I am still waiting for the construction to be completed. Initially, delays were caused by the lack of supplies and workers. However, within the last two months workers have been shifted from working on my...
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1 comment
#2011601

I am experiencing the same Willful Misrepresentation for my home in Parker, CO at Stone Creek Ranch. They dug the foundation on January 15, 2021 then left it to sit because they have a labor problem.

According to one of their onsite supervisor, Richmond will not pay "competitive wages" nor overtime. My lot has sat untouched for 4 months filling with water over and over. Richmond uses the lie over and over that the weather was too bad to pour footings and foundations yet they poured 3 of their own homes 500 yards away. The immediate next-door homes being built by KB Homes that drew permits at the exact same time and these 3 houses are almost completed.

My only point of contact is the uneducated sales person who has no training and makes up excuses/repeats Richmond's lies. While they will not build our homes, they sell the new ones marked up by $97,000 for the base model AND they will not refund our deposits.

ID
#2509812 Review #2509812 is a subjective opinion of poster.
Location
Manteca, California
Service
Richmond American Homes House Building Service
Pros
  • Liked floor plan
  • Floorplan
Cons
  • Lack of construction completion
Loss
$1000
Preferred solution
Deliver product or service ordered

They did not grade the back yard nor clean up the nails and rocks.

They have not responded to my comment. Also, when we moved in our house I submitted a list of things to be corrected in September and wasnt done until the last week in December, four months later!

User's recommendation: Check the back yard to make sure it has been properly graded.

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ID
#2449301 Review #2449301 is a subjective opinion of poster.
Location
Queen Creek, Arizona
The entire process with RAH was frustrating. The sales team says what you want to hear. If you want to have anything close to a quality end product be prepared to be onsite weekly to inspect the work yourself. Attention to detail will not happen by the sub-contractors,...
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ID
#2375488 Review #2375488 is a subjective opinion of poster.
Cons
  • Poor air flow
  • Poor warranty response
New Reviewer

Unable to get things repaired after move in

Punch list never done still waiting from Oct/Nov. Unable to get time frame for when work will be done unable to reach anyone . This is very poor business practice.

User's recommendation: Do not buy with Richmond American.

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ID
#2369002 Review #2369002 is a subjective opinion of poster.
Service
Richmond American Homes Building Service
Pros
  • Liked floor plan
Cons
  • Richmond homes quality
Preferred solution
Deliver product or service ordered
New Reviewer

Home I bought

Information about the house I just purchased that Richmond built. the address is 16784 Oak Preserve Dr. Jax Fl 32226. Exterior colors for painting, cabinet colors and touch-up paint, type of floors, hardwood yes or no
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ID
#2121388 Review #2121388 is a subjective opinion of poster.
Location
Jacksonville, Florida
New Reviewer

I purchased a new home and the exterior is failing already in 6 months. They have not came back for 6 month warranty. My concrete is cracking and they said they would fix it but no one came back

Richmond American Homes - I purchased a new home and the exterior is failing already in 6 months. They have not came back for 6 month warranty. My concrete is cracking and they said they would fix it but no one came back
I am extremely disappointed with this builder. The doors are very cheap quality. The exterior panels are not in good condition within 6 months. My driveway is cracking and no one came to fix it even though they told me they would

User's recommendation: Do not trust them they are not truthful.

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ID
#2079485 Review #2079485 is a subjective opinion of poster.
Location
Jacksonville, Florida
Pros
  • Liked floor plan
Cons
  • Breaking promises
  • Very cheap quality
  • Poor quality
Preferred solution
Deliver product or service ordered

Really, REALLY, bad construction and follow up service..

Company sucks for follow up works andf construction in general. Liars and scammers!!!!!!!!!!!!!!!!!!!STAY AWAY!!!!

User's recommendation: STAY AWAY!!!!!!!!!!!!!!!!!!!!!

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ID
#2040252 Review #2040252 is a subjective opinion of poster.
Location
Tucson, Arizona
New Reviewer

Damage new home and never been repair

All I get is answering machines when calling any of my superintendent. Home walk through not complete. Previous repair/discrepancies found NEVER fixed. Unable to use a bathroom because its not finished. I was pressed to close on the house even when not ready to move in.

User's recommendation: Quadruple check everything they say they will do and quadruple check discrepancies previously discovered for completion.

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ID
#2023874 Review #2023874 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Warranty is a joke.

Warranty Department employees must be paid based on the number of warranty claims they deny. It all sounds great- they fill out forms, come by to "inspect" take pictures, do walk-throughs, but no work actually gets done. We have had meeting with Richmond warranty employees in our home and they flat-out lied to our faces. Their word is not good. These are not people of integrity and are not to be trusted. We have had warranty issue d that are still unresolved after 16 months. There is a lot of staff turnover which complicates the matter and there is just no follow through. All we have gotten is apologies and excuses.

User's recommendation: DON'T DO IT! No matter how much you like the floor plan of the neighborhood, DO NOT buty a Richmond Home unless you have exhausted every other possible option. If you MUST purchase a Richmond Home for some reason, get everythign in writing, and document every detail thoroughly. Assume everything a Richmond employee says to you is a lie.

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ID
#1975039 Review #1975039 is a subjective opinion of poster.
Location
Aurora, Colorado

Poor building

Would never buy a home built by Richmond again. The roof is poorly built and the walls are really thin I can hear my neighbors tv inside my home. Been in our home 5 years and Im ready to move. If you want a good built from my experience with being a homeowner with different builders, DR Horton or Pulte is a much better option.

User's recommendation: Look around before buying.

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ID
#1932268 Review #1932268 is a subjective opinion of poster.
Location
Tucson, Arizona

Lack of Warranty Services

We love the floor plan and the neighborhood, but would warn anyone considering purchasing a Richmond Home- their warranty is horrible. They write things down, they take pictures, but they don't ever actually do the repairs. Lots of excuses and appointments scheduled but no one shows up to do the work. You cannot believe what they tell you, they are in the business of denying claims and avoiding doing any warranty work. I think they just think if they ignore you long enough you will give up and go away- so they stonewall through the entire year until the warranty period is up.

User's recommendation: don't do it! No mater how diligent you are- they willnot honor the warranty.

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ID
#1818938 Review #1818938 is a subjective opinion of poster.
Location
Aurora, Colorado
New Reviewer

Horrible

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to get a hold of the warranty services for the last three months. I have not gotten any response !!!!!!!!!!!
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1 comment
#1792505

We are in similar circumstances in Menifee, CA. Has anything happened since your posting? Is there any recourse?

ID
#1678722 Review #1678722 is a subjective opinion of poster.
Service
Richmond American Homes House Building Service
Cons
  • Poor quality
  • Not as expected
  • Warranty company
Reason of review
Warranty issue
Preferred solution
fix the problems
New Reviewer

They have no pride

There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER.
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2 comments
#1849667

May I ask what area you purchased in? We were looking into the homes being built at Marley Park :/

#1783406

So far the warranty "team" has been good. All homes, old and new, come with issues. Growing pains of sort.

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ID
#1672026 Review #1672026 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • How they kick you in the mouth
  • Liked floor plan
Cons
  • Aris the construction guy
  • Lack of modern wiring technology for the price we paid
New Reviewer

Surprise AZ New Build

My client Signed the contract on May15th. Had to deposit $5500. EM and the foundation hasn’t even been poured at the 3 month point.. At thepreconstruction mtg. There were no plans or dates given as it hasn’t been entered in the system. Then my client discovered that the garage for the house could not be reversed. This info was NEVER disclosed! Forfeit your EM to cancel or take it as builder sees fit, was our response when questioned. No completion date given and info has been withheld. NEVER buy or build with this company. SCAM ARTISTS!!!
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2 comments
#1849668

Which area in surprise did your client purchase from? We were also looking in the surprise area.

#1849846
@PissedConsumer1849668

At Sarival and Cactus. Just east of the 303.

I WOULDN'T encourage any of my clients to purchase from them! I have colleagues experiencing the same treatment and losing their EM for unkept promises.

I'd steer them to another builder. Save the heartache!

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ID
#1632308 Review #1632308 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • Liked floor plan
Cons
  • Lack of communication
  • Undisclosed info & poor customer service
Reason of review
Problem with delivery
Loss
$5500
Preferred solution
Full refund

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