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I have never experienced such a greedy, careless, complete disregard to customer happiness company in my life!! Richmond ONLY cares about making money. Hey, I get it. They are in business to make money, but if Richmond makes a mistake by forgetting to install something...
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1.1
I liked
  • Final product
I didn't like
  • Lack of communication - out right lie to your face
#1162770
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We are in the middle of our build and they lie to us all of the time. They struggle with communication with each other which creates many mistakes- very sloppy work! Nothing is what it seems and they try to make you feel bad, threaten you with the contract and they...
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1.0
#1162746
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First, I paid extra for the house to be set back 8 feet to give me more drive way. When I got to the site a couple of weeks later, they had already poured foundation and I was stuck with the short driveway. Later in construction, I noticed that the gourmet kitchen was...
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2.1
I didn't like
  • Shortened driveway
  • Took feet away from kitchen without consulting me
  • Poor air circulation in home
#1156716
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Husband and I were approved by the Preferred lender of RAH. We signed our contract on 9/11/16 and put $6228 down. As of 12/1/17 we still were not in our home. We were informed on 12/10/17 that there was a problem with the approval. The Preferred lender missed the ages...
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1.8
I liked
  • At first look all was wonderful
  • Ann d was so kind
I didn't like
  • Lack of communication - out right lie to your face
#1153332
Reply to reviews
We built a home nearly 13 years ago. We have had foundation issues (including a crack that extends from side of the house to the other and happened within only a year of time). Crumbling driveways are not just a problem we encountered but almost every home in the...
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1.0
#1134143
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We bought a home in July. Sure, its a great looking home. But there are so many issues. And none are being resolved. Our upgraded floors creek due to poor subfloors. Our walkout does not drain. The stairs hold water. Its an accident waiting to happen this winter. Our...
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1.0
#1134079
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We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls needed to be painted, screws out of locks windows not closing and doors all cracked and chipped. My floor was all chipped and my cabinets were not...
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Anonymous
Anonymous

Worst experience ever, Don’t buy from these Idiots!!!Thousands of dollars in damage to my new home because of careless Hacks, The Super on the Job is a liar and should work at...

3.6
#1120039
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Richmond American Homes - Nightmare No Faith in Builder at All
Poor communication Failure 2 supervise Sub Contractors M Poor Leadership / Poor management No Quality Controls Tried 2 pull a fast one by charges us for modification of $2099 and not build 2 specs as we requested 4 ADA for front door requirement door frame of 3.6 or 41...
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1.0
#1118216
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We were not approved for financing, they are refusing to give us our down payment back. They will not return any phone calls. Then they tried to get us to esign a document FORFEITING our down payment citing it was "FAILURE TO COMPLY". It was even cosigned by a sales...
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I didn't like
  • Lack of communication
#1104507
Reply to reviews
Brand new home, 2016. I've been through three home warranty reps. My first noticed the driveway and said that would be taken care of. The second never wanted to talk to me about it and kept redirecting our. Onvetsations to the interior issues. Then just past 1 year as...
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#1103167
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