Roger T Axy

HORRIBLE EXPERIENCE

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Richmond American made a lot of false promises, they are horrible and care about money only. They do not care about people's feelings of moving in to a home and raising their families.

They lied to us. First they promised that they would build the house in 6 months after deposit. They are nowhere close to doing that and are not even putting an effort to deliver that. Before we turned in 30 day notice of non renewal of lease we checked with the superintend if the home was going to be ready and he said it would be ready a week before the date. Now I have to put myself, my wife and two little girls in a hotel and leave out of suitcase until they decide to finish the house.

Second they showed on the flyer they gave us that a tile roof was included, but once they took our deposit then that was extra. The list goes on and on.

Home builders like these people should be exposed and fined because they ruin the dream of owning a home and memories of bringing up families with their greed. SHAME ON RICHMOND AMERICAN!!!!

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Loss:
$45000
Pros:
  • At first look all was wonderful
Cons:
  • No pride
  • No pride poor quality
  • Poor quality
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Applauded and discussed

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We suggest anyone that wants to built with this incompetent builder run as fast as they can in the opposite direction. We’re applauded, discussed and tired of chasing them to come address the issues that should have been dealt with before we went to closing. I give them a ten on shattering people’s dream house. As for builtmanship, customers service, etc. they’re a failure.
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Reason of review:
Bad quality
Marlina Bex

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Verified Reviewer

Terrible experience

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We built a home nearly 13 years ago. We have had foundation issues (including a crack that extends from side of the house to the other and happened within only a year of time).

Crumbling driveways are not just a problem we encountered but almost every home in the neighborhood did as well. They actively convinced us to not have radon testing done and come to find out the area is over run with radon. They began patchwork on HUNDREDS of spots on our walls and left them unfinished for a year (blue tape and all). They did not put an access panel into our master run and did not put a shower pan under our tile which has led to 2 major leaks and mold damage.

The list goes on and on. Buyer beware.

Make sure everything they say is signed and you have legal representation if you choose to build with Richmond. The lies and issues we have had run deep within this company.

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Reason of review:
Bad quality
Anonymous

Not A Good Experience

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First, I paid extra for the house to be set back 8 feet to give me more drive way. When I got to the site a couple of weeks later, they had already poured foundation and I was stuck with the short driveway. Later in construction, I noticed that the gourmet kitchen was smaller than planned. I was told that they had to shorten it by three feet. That they make changes all the time. That is a lot in a kitchen. After a year in the home the upstairs would not get warm/cold called heating and air people, they told us to get the builder back out there they had walled up the return for upstairs (they came and fixed). Meanwhile, the pipe fittings on two sinks were loose and dripping water in the bottom of the cabinets. Mold set in and had to get that all replaced. Installed cheap end of life air conditioners, just about all of my neighbors have had to get replacements. Uneven, rough walls. Cheap work on tile in bathrooms. No medicine cabinets, had to fight for more lighting outside. Had to fight for money back for short driveway and shortened kitchen. Just not a good experience.
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Loss:
$25000
Cons:
  • Shortened driveway
  • Took feet away from kitchen without consulting me
  • Poor air circulation in home
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Geanie Gbm
map-marker Orem, Utah

Richmond American Homes - House Construction Review from Orem, Utah

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We are in the middle of our build and they lie to us all of the time. They struggle with communication with each other which creates many mistakes- very sloppy work! Nothing is what it seems and they try to make you feel bad, threaten you with the contract and they will keep all of your money! We have also witnessed {{Redacted}} labor work in our home when it came to the drywall process. Richmond has no clue what is going on inside these builds! I do not recommend this builder PLEASE LISTEN TO THE REVIEWS. Lies Lies Lies, RUN like all of the reviews suggest!!!!
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Reason of review:
Problem with delivery
Anibal Les
map-marker Castle Rock, Colorado

Nightmare No Faith in Builder at All

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Richmond American Homes - Nightmare No Faith in Builder at All
Poor communication Failure 2 supervise Sub Contractors M Poor Leadership / Poor management No Quality Controls Tried 2 pull a fast one by charges us for modification of $2099 and not build 2 specs as we requested 4 ADA for front door requirement door frame of 3.6 or 41 inchs but instead did a 37
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Reason of review:
Bad quality
Johnae Mos

Richmond American are crooks

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We bought a home in July. Sure, its a great looking home. But there are so many issues. And none are being resolved. Our upgraded floors creek due to poor subfloors. Our walkout does not drain. The stairs hold water. Its an accident waiting to happen this winter. Our heating system is super loud due to a flawed plan. There's something that can be done to help, but no one has come. A month ago when it got cooler we were surprised at how cold our home was. So, we had someone look at our insulation. WOW! There were several places that had little or no insulation in the walls!! I could go on and on. You can go to my website about the problems to read more. www.richmondnightmares.com It would take too long to tell you about all the problems in my home and Anthem Arches neighborhood. All I can say is RUN! Richmond American and their workers are sorely lacking integrity
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Reason of review:
Bad quality
Kinsleigh Nhf

Godd until the END

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Husband and I were approved by the Preferred lender of RAH. We signed our contract on 9/11/16 and put $6228 down.

As of 12/1/17 we still were not in our home. We were informed on 12/10/17 that there was a problem with the approval. The Preferred lender missed the ages of my 4 children (although they were provided birth certificates) and now we were no longer approved. The resolution they gave was, we would have to put down 80K instead of 10K.

We considered putting it down and borrowing for a family member. The family member backed out a couple of days later. RAH terminated our contract "Faliure to Comply". They refused to give us our money back.

The Preferred lender assured me I would get my $'s back but, instead the Preferred lender circled back to RAH and advised them that we refused to continue with the loan. Our home is now up for sale.

The sales person "Anne" told me we could buy the house back for a new price. As a side note, they put the wrong elevation 2x's, missed a set of sliders in blue print, among 5 other major mishaps.

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Loss:
$6822
Pros:
  • At first look all was wonderful
  • Ann d was so kind
Cons:
  • Lack of communication - out right lie to your face
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Good news, Richmond stock price will go up regardless how they treat you!!!

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I have never experienced such a greedy, careless, complete disregard to customer happiness company in my life!! Richmond ONLY cares about making money. Hey, I get it. They are in business to make money, but if Richmond makes a mistake by forgetting to install something or mismatching colors, they should fix it! Think again... If your financing goes through, there will be surprises as well (I have over a 730 score). The left hand has no idea what the right hand is doing. If you try to escalate, be prepared to meet someone so disconnected, you explaining the story over and over again (to someone that literally should not be in the business to begin with). When I think about my experience, it has to be a B Hollywood movie trapped in money making machine. Larry Mizel has to be so proud!!!
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Loss:
$4000
Pros:
  • Final product
Cons:
  • Lack of communication - out right lie to your face
Reason of review:
Bad quality

Preferred solution: Price reduction

Britnie Uas

Very poor the warranty of this new home is not been use

The 2nd floor hallway the floor is not properly install bathtub is been damage before I move in several cracks all over the house base board different sizes and out side painting is been missing to paint the same color of the house
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Reason of review:
Bad quality
Anonymous

After they assigned Patty to handle customer care it has been great

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We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls needed to be painted, screws out of locks windows not closing and doors all cracked and chipped. My floor was all chipped and my cabinets were not finished and light fixtures hanging out of the ceiling and the list went on and on. With no help no matter what we did I contacted corporate. They assigned a person named Patty Schuette to handle all workmen to complete all the repairs needed. What a great person she was. She got the ball rolling and all these workmen to come and start the repairs and finish what had to be done. There is just a few items left to be attended to and she is making sure that all is being done in a fashionable amount of time. We now are very happy with the end results all thanks to Patty. Please don't let her go she is wonderful.
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Reason of review:
Good customer service
1 comment
Guest

Worst experience ever, Don’t buy from these Idiots!!!Thousands of dollars in damage to my new home because of careless Hacks, The Super on the Job is a liar and should work at a skate board shop. Corporate won’t call you back and avoids your calls. Terrible Builder!!!Please find a builder who cares, as Richmond couldn’t care less.

Anonymous

The WORST builder ever!!!! Beware

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I closed on my RA home in April of 2014. Since then, My GE appliance double oven burned out, 900.00, my base boards are pulling away from the wall, my stucco is cracking all over the outside, My light switch to the front door area, broke so I went to switch it, there are 2 of them in one panel, as I pulled the last screw out and grabbed the switch, it shocked me, indicating it was not hooked up properly.

They NEVER return your emails. There are now 27 of us joining a lawsuit against the *** workmanship. I am single, I do not use my oven, when the GE guy came over, his exact words," your oven still looks brand new, this is GE's lowest brand of oven, but my charge for new appliances in my closing 3800.00. I hate this home, I would encourage others to do their research.

See how they don't take care of your issues, and last night, In Las Vegas, my A/C stopped worked on a $340,000 dollar house.

Had to sleep in 85 degree temperatures. Total Joke.

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Reason of review:
Bad quality
Anonymous
map-marker Denver, Colorado

Drive way falling apart.

Brand new home, 2016. I've been through three home warranty reps. My first noticed the driveway and said that would be taken care of. The second never wanted to talk to me about it and kept redirecting our. Onvetsations to the interior issues. Then just past 1 year as we did our last walk through with number three and the worst of all the reps, our driveway started to come apart even more. No they say I'm stuck holding the bag. No intrezt in my wellbeing. They already have my money. Horrible feeling. I know have legal representation. Seems you must go to the extreme as the rely on people just rolling over.
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Reason of review:
Bad quality
Anonymous

RICHMOND AMERICAN HOMES IS THE WORST HOME BUYING EXPERIENCE EVER!!

We were not approved for financing, they are refusing to give us our down payment back. They will not return any phone calls. Then they tried to get us to esign a document FORFEITING our down payment citing it was "FAILURE TO COMPLY". It was even cosigned by a sales guy who NO LONGER WORKS FOR THEM!! When we advised them of this and that we weren't signing, magically the esign document disappeared out of the inbox, but that is ok, because we have a screen shot of this, and lawyers will get involved!! This is the WORST company ever!! DO NOT GET INTO CONTRACTS WITH THESE PEOPLE!! THIS IS MONEY THAT WE COULD USE AND THEY ARE REFUSING TO GIVE HARD WORKING PEOPLE THEIR MONEY BACK !!
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Loss:
$2400
Cons:
  • Lack of communication
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Las Vegas, Nevada

Worst customer service ever

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where do I begin, workers ruin my furniture with paint , box of tile that was given to me after I close is all cracked I request a new box for 9 mos no response then they tell me they don't make my tile anymore , no such thing as warrantee with these people, poor quality workmanship on all work preformed at my home, you guys promise all these perks and don't live up to anything you just want the money I will never recommend anyone to purchase a Richmond American home . ridiculous to say the least, the inspectors a joke, don't even do anything for you , very disappointed , done

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Reason of review:
Poor customer service
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