Richmond American Homes
Reviews and Complaints
HORRIBLE EXPERIENCE
Richmond American made a lot of false promises, they are horrible and care about money only. They do not care about people's feelings of moving in to a home and raising their families.
They lied to us. First they promised that they would build the house in 6 months after deposit. They are nowhere close to doing that and are not even putting an effort to deliver that. Before we turned in 30 day notice of non renewal of lease we checked with the superintend if the home was going to be ready and he said it would be ready a week before the date. Now I have to put myself, my wife and two little girls in a hotel and leave out of suitcase until they decide to finish the house.
Second they showed on the flyer they gave us that a tile roof was included, but once they took our deposit then that was extra. The list goes on and on.
Home builders like these people should be exposed and fined because they ruin the dream of owning a home and memories of bringing up families with their greed. SHAME ON RICHMOND AMERICAN!!!!
- At first look all was wonderful
- No pride
- No pride poor quality
- Poor quality
Preferred solution: Let the company propose a solution
Applauded and discussed
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Verified ReviewerTerrible experience
We built a home nearly 13 years ago. We have had foundation issues (including a crack that extends from side of the house to the other and happened within only a year of time).
Crumbling driveways are not just a problem we encountered but almost every home in the neighborhood did as well. They actively convinced us to not have radon testing done and come to find out the area is over run with radon. They began patchwork on HUNDREDS of spots on our walls and left them unfinished for a year (blue tape and all). They did not put an access panel into our master run and did not put a shower pan under our tile which has led to 2 major leaks and mold damage.
The list goes on and on. Buyer beware.
Make sure everything they say is signed and you have legal representation if you choose to build with Richmond. The lies and issues we have had run deep within this company.
Not A Good Experience
- Shortened driveway
- Took feet away from kitchen without consulting me
- Poor air circulation in home
Preferred solution: Let the company propose a solution
Richmond American Homes - House Construction Review from Orem, Utah
Nightmare No Faith in Builder at All
Richmond American are crooks
Godd until the END
Husband and I were approved by the Preferred lender of RAH. We signed our contract on 9/11/16 and put $6228 down.
As of 12/1/17 we still were not in our home. We were informed on 12/10/17 that there was a problem with the approval. The Preferred lender missed the ages of my 4 children (although they were provided birth certificates) and now we were no longer approved. The resolution they gave was, we would have to put down 80K instead of 10K.
We considered putting it down and borrowing for a family member. The family member backed out a couple of days later. RAH terminated our contract "Faliure to Comply". They refused to give us our money back.
The Preferred lender assured me I would get my $'s back but, instead the Preferred lender circled back to RAH and advised them that we refused to continue with the loan. Our home is now up for sale.
The sales person "Anne" told me we could buy the house back for a new price. As a side note, they put the wrong elevation 2x's, missed a set of sliders in blue print, among 5 other major mishaps.
- At first look all was wonderful
- Ann d was so kind
- Lack of communication - out right lie to your face
Preferred solution: Full refund
Good news, Richmond stock price will go up regardless how they treat you!!!
- Final product
- Lack of communication - out right lie to your face
Preferred solution: Price reduction
Very poor the warranty of this new home is not been use
After they assigned Patty to handle customer care it has been great
The WORST builder ever!!!! Beware
I closed on my RA home in April of 2014. Since then, My GE appliance double oven burned out, 900.00, my base boards are pulling away from the wall, my stucco is cracking all over the outside, My light switch to the front door area, broke so I went to switch it, there are 2 of them in one panel, as I pulled the last screw out and grabbed the switch, it shocked me, indicating it was not hooked up properly.
They NEVER return your emails. There are now 27 of us joining a lawsuit against the *** workmanship. I am single, I do not use my oven, when the GE guy came over, his exact words," your oven still looks brand new, this is GE's lowest brand of oven, but my charge for new appliances in my closing 3800.00. I hate this home, I would encourage others to do their research.
See how they don't take care of your issues, and last night, In Las Vegas, my A/C stopped worked on a $340,000 dollar house.
Had to sleep in 85 degree temperatures. Total Joke.
Drive way falling apart.
RICHMOND AMERICAN HOMES IS THE WORST HOME BUYING EXPERIENCE EVER!!
- Lack of communication
Preferred solution: Full refund
Worst customer service ever
where do I begin, workers ruin my furniture with paint , box of tile that was given to me after I close is all cracked I request a new box for 9 mos no response then they tell me they don't make my tile anymore , no such thing as warrantee with these people, poor quality workmanship on all work preformed at my home, you guys promise all these perks and don't live up to anything you just want the money I will never recommend anyone to purchase a Richmond American home . ridiculous to say the least, the inspectors a joke, don't even do anything for you , very disappointed , done
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Worst experience ever, Don’t buy from these Idiots!!!Thousands of dollars in damage to my new home because of careless Hacks, The Super on the Job is a liar and should work at a skate board shop. Corporate won’t call you back and avoids your calls. Terrible Builder!!!Please find a builder who cares, as Richmond couldn’t care less.