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We were not approved for financing, they are refusing to give us our down payment back. They will not return any phone calls. Then they tried to get us to esign a document FORFEITING our down payment citing it was "FAILURE TO COMPLY". It was even cosigned by a sales...
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I didn't like
  • Lack of communication
#1104507
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Brand new home, 2016. I've been through three home warranty reps. My first noticed the driveway and said that would be taken care of. The second never wanted to talk to me about it and kept redirecting our. Onvetsations to the interior issues. Then just past 1 year as...
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#1103167
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Richmond American Homes - Fixing issues after move in
First off the sales guy acted like a used car salesman for about 75% of the time we interacted with him either in person or on the phone. We should have known from the start not to move forward with contracting to build a new house with Richmond from the experience...
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1.3
I didn't like
  • Aris the construction guy
  • Warranty company
#1090039
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Richmond American Homes Customer Care Review

Richmond American Homes
#1006244
1.0
Details
Terrible experience with them living in our house almost 2 years still have not had stuff fixed. Brantner Village Thorton Colorado. Tom Z. president of Richmond American homes. All he does is tell lies. We have went through five warranty people and none of them have helped us out.
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Richmond American Homes Customer Care Review

Richmond American Homes
#797582
1.0
Details
They pass the buck, they said they don't receive written letters, emails, phone calls or text messages. You set a time to sit at home waiting for trades to do punchlist and no one shows up. No transition from construction to customer care.
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Richmond American Homes Construction Review

Richmond American Homes
#794630
They build homes lacking basic items like light fixtures in master bedroom, living room, also no medicine cabinets! Shame on them!
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Richmond American Homes Homebuying Review

Richmond American Homes
#759713
2.2
Details
After 14 1/2 months we still don't have a home. They have made ever excuse possible exempt taking ownership of their failures. Mismanagement they have mastered this includes VP's that won't call you back to site personnel.
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I closed on my RA home in April of 2014. Since then, My GE appliance double oven burned out, 900.00, my base boards are pulling away from the wall, my stucco is cracking all over the outside, My light switch to the front door area, broke so I went to switch it, there...
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1.0
#1073691
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where do I begin, workers ruin my furniture with paint , box of tile that was given to me after I close is all cracked I request a new box for 9 mos no response then they tell me they don't make my tile anymore , no such thing as warrantee with these people, poor...
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1.0
#1066290
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When we moved in, about a month in the carpet fibers started filling the vac cleaner. Come to find out that Richmond American had a history of installing cheap builders carpet, knowing it would have to be replaced almost immediately. When we complained they sent their...
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#1062847
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I built a Richmond American Home in Salt Lake City. I've built houses before but this was ridiculous. Poor flashing and stucco installation - major leaking in house around windows. Major cracks in stucco. Plumbing pipes not glued together in shower, AC condense pipe -...
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#1036094
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Buyers DO NOT buy your dream home from Richmond American Homes. The Sales person who promised us a dream home with their Home Care Service Person. It is now a nightmare for us.It has been almost more than a year since we moved into our home and still waiting on a...
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1.0
I didn't like
  • Lack of communication
#1030732
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You will regret building with Richmond American. My experience is with Loki and Clint in Vineyard, UT. Avoid at all costs. Richmond does poor quality work and then you get to deal with their terrible customer service while fighting to get what you paid for. When we had...
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2.0
Vineyard, Utah
#1016256
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We bought a Richmond house in Crystal Valley, Castle Rock and they have lied right to your face over and over again. If you buy a house from them {don't), they will tell you at the closing they will fix issues you come across after moving in at the 2 week, 4 week and...
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Anonymous
ANONYMOUS

i HAVE THE SAME OPINION AS YOU. RICHMOND AMERICAN HOMES HAVE HORRIBLE CUSTOMER SERVICE WHEN IT COMES TO THEIR 1 YEAR WARRANTY. OUR 30 DAY WALK THROUGH WAS CLOSE TO 70 DAYS, OU...

I didn't like
  • Being lied to every step of the way
#994661
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