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When we moved in, about a month in the carpet fibers started filling the vac cleaner. Come to find out that Richmond American had a history of installing cheap builders carpet, knowing it would have to be replaced almost immediately. When we complained they sent their...
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#1062847
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I built a Richmond American Home in Salt Lake City. I've built houses before but this was ridiculous. Poor flashing and stucco installation - major leaking in house around windows. Major cracks in stucco. Plumbing pipes not glued together in shower, AC condense pipe -...
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#1036094
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Buyers DO NOT buy your dream home from Richmond American Homes. The Sales person who promised us a dream home with their Home Care Service Person. It is now a nightmare for us.It has been almost more than a year since we moved into our home and still waiting on a...
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1.0
I didn't like
  • Lack of communication
#1030732
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Richmond American Homes Customer Care Review

Richmond American Homes
#1006244
1.0
Terrible experience with them living in our house almost 2 years still have not had stuff fixed. Brantner Village Thorton Colorado. Tom Z. president of Richmond American homes. All he does is tell lies. We have went through five warranty people and none of them have helped us out.
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Richmond American Homes Customer Care Review

Richmond American Homes
#797582
1.0
They pass the buck, they said they don't receive written letters, emails, phone calls or text messages. You set a time to sit at home waiting for trades to do punchlist and no one shows up. No transition from construction to customer care.
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Richmond American Homes Construction Review

Richmond American Homes
#794630
They build homes lacking basic items like light fixtures in master bedroom, living room, also no medicine cabinets! Shame on them!
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Richmond American Homes Homebuying Review

Richmond American Homes
#759713
2.2
After 14 1/2 months we still don't have a home. They have made ever excuse possible exempt taking ownership of their failures. Mismanagement they have mastered this includes VP's that won't call you back to site personnel.
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You will regret building with Richmond American. My experience is with Loki and Clint in Vineyard, UT. Avoid at all costs. Richmond does poor quality work and then you get to deal with their terrible customer service while fighting to get what you paid for. When we had...
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2.0
#1016256
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We bought a Richmond house in Crystal Valley, Castle Rock and they have lied right to your face over and over again. If you buy a house from them {don't), they will tell you at the closing they will fix issues you come across after moving in at the 2 week, 4 week and...
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Anonymous
ANONYMOUS

i HAVE THE SAME OPINION AS YOU. RICHMOND AMERICAN HOMES HAVE HORRIBLE CUSTOMER SERVICE WHEN IT COMES TO THEIR 1 YEAR WARRANTY. OUR 30 DAY WALK THROUGH WAS CLOSE TO 70 DAYS, OU...

I didn't like
  • Being lied to every step of the way
#994661
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My husband is retiring from the Army after 20 years and we decided to finally settle down and buy our permanent home in Buckeye, Az. We loved the floor plan of RAH but were aware of the horrible reviews. We brushed it off as just flukes... we were wrong. It first...
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1.8
#953527
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Put a contract on a Richmond Home at Forrest Trace in Colorado. I added future wet bar locations for a cost so that I could finish my walk out basement. Well know they don't want to put in the future wet bar locations and want me to sign a change order to delete. So...
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1.2
#941429
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We have been underway for over 8 months in Colorado Springs - Banning Lewis subdivision with a new home build - Daniel Plan - with Richmond American. We signed papers in December 2015 and canceled the contract in September 2016. We signed papers to discontinue this...
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#925130
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Richmond American Homes House Construction Review from Fairfield, California
Richmond American Homes House Construction Review from Fairfield, California
Richmond American Homes House Construction Review from Fairfield, California
Richmond American Homes House Construction Review from Fairfield, California
Unfortunately we had Richmond American Homes build our new home. We do love the floor plan but everything else was a disaster. The sales staff were very unprofessional and rude. The loan process was like the left hand didn’t know what the right hand was doing and the...
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1.7
#919100
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We were in the process of purchasing a RAH home when a buyer backed out and we wanted to change lots. We were willing to pay for all of the upgrades that the previous two people had chosen without complaint. They came back and wanted to include ALL of the price...
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1.0
#913031
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