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  • Customers like
    • How they kick you in the mouth 1
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    • Horrible experience 2
    • Poor quality 1
    • Poor quality of construction 1

My wife read internet reviews of Richmond prior to us putting money down. I shrugged it off as internet reviews are just pissed off buyers. Well I should have listened to her. We closed begrudgingly with the promises of stuff being fixed after closing through warranty. Well I am about ready to call and retain an attorney since I am sick of screwing around with these guys. In 4 months on our 600k house we have had 1) Hardwood floor delimitation 2) Half the exterior of the house needs re-painted (botched paint job) 3) Interior wood work is... Read more

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My close friend Jeannine decided to buy a home from this company. Before a construction meeting could occur (ground was not broken) She had a financial issue come up and was unable to secure 100% financing. They ARE REFUSING to return her hard earned money. Fort Collins residents BEWARE. Do not but from this company. It is not oly unethical but illegal. I am speaking to the District Attorneys office on her behalf. Class action? Please post here! Americans will not put up with this kind of stuff anymore! They lied about the refund and now are... Read more

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We purchased a home from Richmond American. It has been the most horrible experience of my life. Not only did they lie to us when we put a contract on this house, but they built the wrong house. During the contract signing we were told that we would have 10 ft ceilings and rounded corners. We were told the rounded corners were standard. We we got 9 ft. ceiling and 8ft doors (not fixed) We were to get an office they did a dinning room (fixed, after we caught the mistake). We wanted brushed Nickel in the bathroom they gave us chrome... Read more

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We have all the same issues with this builder but we've filed a complaint to Nevada State Contractors ,I have this link if you want to file one http://www.nscb.state.nv.us/#forms .Since we moved last July 2015 we've been asking for repairs until this time March 2016 , this is about poor workmanship, crooked walls, damaged wall and circuit breaker , cracking stucco and they just told us they will conduct inspection but nothing happen, so I have decided to file it to Nevada Contractors . In regards of their personnel horrible , terrible and ... Read more

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They pass the buck, they said they don't receive written letters, emails, phone calls or text messages. You set a time to sit at home waiting for trades to do punchlist and no one shows up. No transition from construction to customer care. Add comment

I will never ever deal with this particular individual as I got horrible experience. She did not have no respect for even for her own spoken words and kept on changing her commitments. I read the comments from other customers and changed my mind to cancel my deal though bank's check for earnest money deposit and completed application was already dropped. Thanks to all who saved my money and hassle and took my money back with a written signed release from any obligation any way. Read more

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They build homes lacking basic items like light fixtures in master bedroom, living room, also no medicine cabinets! Shame on them! Add comment

Put everything in writing. learned my lesson. they are nothing but a devious liar. they are going to go out of business. you just cant run a business way they do. did everything they ask me to do to buy a house. but they didnt keep their word, what was i thinking trusting them. they told me i would get 3% off for not bringing my sales rep(realtor). but they end up keeping that money. this lady from richmond home, whom i will never forget her name, Andrea Vogal, told me to give up on the house which of course, will lose the down payment. freckn... Read more

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KS, Division President, is new to the company. Within 3 months, she made it very clear that she will use any and all tactics (whether ethical or not) to achieve her numbers. She treats the sales agents with no respect and disregards any and all administrators as competent. It is very clear KS is not qualified for this position, and using Russian tactics should be relieved of her duties. KS creates a hostile work environment and is clearly losing control. Read more

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After 14 1/2 months we still don't have a home. They have made ever excuse possible exempt taking ownership of their failures. Mismanagement they have mastered this includes VP's that won't call you back to site personnel. Add comment

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