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1.2 Based on 16 reviews
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  • Customers like
    • How they kick you in the mouth 2
    • At first look all was wonderful 2
    • I bought because of reputation 1
  • Customers don't like
    • Poor quality of construction 4
    • Horrible experience 3
    • Cheap and cut corners 2
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and the my air ducts and vents not sealed and in some rooms the air vents never worked my home was painted with multibule colors on the out side walls and you can drive by and see that it is not just my home in this area my husband was very sick and the room he stay had no air flow it was like other rooms that did not get fixed this was a new build home i contacted the az builders contract service to make... Read more

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We bought a Richmond American Home in Centennial, CO which by the way turned out to be Aurora. They have ruined all of our dreams and put us under so much stress. There are two broken cabinets in my kitchen for which I paid an extra $7,500 to upgrade. They want to put a skin on top of the cracks. The counter on top of the cabinets is cracked which only confirms that there is a balance problem with the cabinets, but they will fill the crack... Read more

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Richmond American Homes - Windermere Farms in Carroll County
1 of 10

I purchased my new home here at Windermere Farms in Carroll County and have nothing but craftsmanship and installations issues since my purchase. My front door I have had so much trouble with because of Door Observation: 1. Door opening padded 4” with OSB 2. No Tyvek on main sheathing of home 3. No flashing present at top of door required by Therma Tru under instruction 11 of installation. File included 4. No flashing present on sides 5. No... Read more

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Richmond American Homes - Don't buy Richmond American
1 of 2

Don't buy Richmond American! When you go through the models look closely and you will see the poor craftsmanship. They use cheap contractors that take zero pride in their work. Not to mention as they do their job, they destroy what is already done as they go. Our home was supposed to be ready in August 2015. We didn't close until November 2015. It still wasn't perfect, but they made a million empty promises on how they would take care of... Read more

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We purchased our home in 2010 and all seemed well. We just had our ac stop up and water dripped into bedroom, ruined ceiling. Worse part is had AC man out and it happens whoever installed this unit installed pans backward, did not put drain in lower pan, kick off value did not work , upper pan cracked so all the water drained into lower pan with no drain attached as supposed to so pan overflowed into our bedroom. Rusted out the coil. Fan on... Read more

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My wife read internet reviews of Richmond prior to us putting money down. I shrugged it off as internet reviews are just pissed off buyers. Well I should have listened to her. We closed begrudgingly with the promises of stuff being fixed after closing through warranty. Well I am about ready to call and retain an attorney since I am sick of screwing around with these guys. In 4 months on our 600k house we have had 1) Hardwood floor delimitation... Read more

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My close friend Jeannine decided to buy a home from this company. Before a construction meeting could occur (ground was not broken) She had a financial issue come up and was unable to secure 100% financing. They ARE REFUSING to return her hard earned money. Fort Collins residents BEWARE. Do not but from this company. It is not oly unethical but illegal. I am speaking to the District Attorneys office on her behalf. Class action? Please post here!... Read more

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We purchased a home from Richmond American. It has been the most horrible experience of my life. Not only did they lie to us when we put a contract on this house, but they built the wrong house. During the contract signing we were told that we would have 10 ft ceilings and rounded corners. We were told the rounded corners were standard. We we got 9 ft. ceiling and 8ft doors (not fixed) We were to get an office they did a dinning room... Read more

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We have all the same issues with this builder but we've filed a complaint to Nevada State Contractors ,I have this link if you want to file one http://www.nscb.state.nv.us/#forms .Since we moved last July 2015 we've been asking for repairs until this time March 2016 , this is about poor workmanship, crooked walls, damaged wall and circuit breaker , cracking stucco and they just told us they will conduct inspection but nothing happen, so I have... Read more

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They pass the buck, they said they don't receive written letters, emails, phone calls or text messages. You set a time to sit at home waiting for trades to do punchlist and no one shows up. No transition from construction to customer care.

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